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Exits, voices and social investment citizens` reaction to public services

By: Dowding, Keith M | John, Peter.
Material type: materialTypeLabelBookSeries: Theories of institutional design: Publisher: Cambridge Cambridge University Press 2012Description: x,195p. ill. ; 24 cm.ISBN: 9781107022423.Subject(s): Human services | Consumer satisfaction | Public welfare administration | Total quality management in human servicesDDC classification: 361.0068
Contents:
Hirschman's original idea -- Exits, voices and the object of loyalty -- Exit, voice, loyalty and neglect -- The structure of UK public services and some simple relationships -- Evidence of the major EVL relationships -- Exit, voice and welfare.
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Item type Current location Call number Status Date due Barcode
Books Books O. P. Jindal Global University Library
361.0068 DO-E (Browse shelf) Available 126031

Includes bibliographical references and index.

Hirschman's original idea -- Exits, voices and the object of loyalty -- Exit, voice, loyalty and neglect -- The structure of UK public services and some simple relationships -- Evidence of the major EVL relationships -- Exit, voice and welfare.

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