Exits, voices and social investment citizens` reaction to public services
By: Dowding, Keith M | John, Peter.Material type: BookSeries: Theories of institutional design: Publisher: Cambridge Cambridge University Press 2012Description: x,195p. ill. ; 24 cm.ISBN: 9781107022423.Subject(s): Human services | Consumer satisfaction | Public welfare administration | Total quality management in human servicesDDC classification: 361.0068
|Item type||Current location||Call number||Status||Date due||Barcode|
|Books||O. P. Jindal Global University Library||361.0068 DO-E (Browse shelf)||Available||126031|
Includes bibliographical references and index.
Hirschman's original idea -- Exits, voices and the object of loyalty -- Exit, voice, loyalty and neglect -- The structure of UK public services and some simple relationships -- Evidence of the major EVL relationships -- Exit, voice and welfare.