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The next available operator (Record no. 113988)

000 -LEADER
fixed length control field 04586cam a2200673Ia 4500
001 - CONTROL NUMBER
control field ocn429183426
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20150223123437.0
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS--GENERAL INFORMATION
fixed length control field m o d
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field cr cnu---unuuu
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 090803s2009 ii a ob 001 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency YDXCP
Language of cataloging eng
Transcribing agency YDXCP
Modifying agency N$T
-- OCLCQ
-- MERUC
-- EBLCP
-- E7B
-- OCLCQ
-- MHW
-- OCLCQ
-- OCLCE
-- OCLCQ
-- DEBSZ
-- OCLCF
019 ## -
-- 455843469
-- 646809070
-- 762216454
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 813210126X (electronic bk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9788132101260 (electronic bk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 8178299321 (PB)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9788178299327 (PB)
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)429183426
Canceled/invalid control number (OCoLC)455843469
-- (OCoLC)646809070
-- (OCoLC)762216454
037 ## - SOURCE OF ACQUISITION
Stock number 207809
Source of stock number/acquisition MIL
043 ## - GEOGRAPHIC AREA CODE
Geographic area code a-ii---
050 #4 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HE8789.I4
Item number N49 2009eb
072 #7 - SUBJECT CATEGORY CODE
Subject category code BUS
Subject category code subdivision 043050
Source bisacsh
072 #7 - SUBJECT CATEGORY CODE
Subject category code BUS
Subject category code subdivision 043040
Source bisacsh
072 #7 - SUBJECT CATEGORY CODE
Subject category code BUS
Subject category code subdivision 040000
Source bisacsh
072 #7 - SUBJECT CATEGORY CODE
Subject category code BUS
Subject category code subdivision 043010
Source bisacsh
072 #7 - SUBJECT CATEGORY CODE
Subject category code BUS
Subject category code subdivision 090010
Source bisacsh
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8/72
Edition number 22
049 ## - LOCAL HOLDINGS (OCLC)
Holding library MAIN
245 04 - TITLE STATEMENT
Title The next available operator
Medium [electronic resource] :
Remainder of title managing human resources in Indian business process outsourcing industry /
Statement of responsibility, etc edited by Mohan Thite and Bob Russell.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New Delhi, India :
Name of publisher, distributor, etc Response Books ;
Place of publication, distribution, etc Thousand Oaks, Calif. :
Name of publisher, distributor, etc Sage Publications,
Date of publication, distribution, etc 2009.
300 ## - PHYSICAL DESCRIPTION
Extent 1 online resource (xiii, 316 p.) :
Other physical details ill.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Introduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emerging problems in Indian call centres / Pawan Budhwar, Neeru Malhotra and Virender Singh -- Transnationalism in Indian call centres / Kiran Mirchandani -- A practitioner's perspective on the Indian info-services industry / Nandita Gurjar -- Union formation in Indian call centres / Phil Taylor ... [et al.] -- Outsourcing careers : western theories in an Indian context / Laurie Cohen, Amal El-Sawad and John Arnold -- Employment systems in call centres in the United States and India / Rosemary Batt, Virginia Doellgast and Hyunji Kwon -- Managing work and employment in Australian and Indian call centres / Bob Russell and Mohan Thite -- Strategic human resource management in outsourced call centres in India and Canada / Wendy Carroll and Terry Wagar.
520 ## - SUMMARY, ETC.
Summary, etc India, often referred to as the 'electronic housekeeper of the world', is home to the largest number of offshored call centres. This makes it very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call centres/BPO is that human resources are at once the greatest strength and the greatest challenge confronting this new industry. Many of these studies are, however, based more on polemics and managerial rhetoric as opposed to the systematic empirical investigation of the employment relationship. This first-of-i.
588 ## -
-- Description based on print version record.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Call centers
Geographic subdivision India
General subdivision Personnel management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Human capital
Geographic subdivision India
General subdivision Management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Call centers
General subdivision Personnel management
Form subdivision Cross-cultural studies.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Human capital
General subdivision Management
Form subdivision Cross-cultural studies.
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Call centers.
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element BUSINESS & ECONOMICS
General subdivision Marketing
-- Telemarketing.
Source of heading or term bisacsh
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element BUSINESS & ECONOMICS
General subdivision Marketing
-- Multilevel.
Source of heading or term bisacsh
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element BUSINESS & ECONOMICS
General subdivision Mail Order.
Source of heading or term bisacsh
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element BUSINESS & ECONOMICS
General subdivision Marketing
-- Direct.
Source of heading or term bisacsh
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element BUSINESS & ECONOMICS
General subdivision E-Commerce
-- Internet Marketing.
Source of heading or term bisacsh
655 #4 - INDEX TERM--GENRE/FORM
Genre/form data or focus term Electronic books.
655 #0 - INDEX TERM--GENRE/FORM
Genre/form data or focus term Electronic books.
655 #7 - INDEX TERM--GENRE/FORM
Genre/form data or focus term Cross-cultural studies.
Source of term fast
-- (OCoLC)fst01423769
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Call centers
General subdivision Personnel management.
Source of heading or term fast
-- (OCoLC)fst00844328
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Human capital
General subdivision Management.
Source of heading or term fast
-- (OCoLC)fst00962888
651 #7 - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME
Geographic name India.
Source of heading or term fast
-- (OCoLC)fst01210276
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Thite, Mohan.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Russell, Bob,
Dates associated with a name 1950-
776 08 - ADDITIONAL PHYSICAL FORM ENTRY
Display text Print version:
Title Next available operator.
Place, publisher, and date of publication New Delhi, India : Response Books ; Thousand Oaks, Calif. : Sage Publications, 2009
International Standard Book Number 9788178299327
Record control number (DLC) 2008050968
-- (OCoLC)278980757
856 40 - ELECTRONIC LOCATION AND ACCESS
Materials specified EBSCOhost
Uniform Resource Identifier http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=278351
938 ## -
-- YBP Library Services
-- YANK
-- 3016716
938 ## -
-- EBL - Ebook Library
-- EBLB
-- EBL434186
938 ## -
-- ebrary
-- EBRY
-- ebr10287701
938 ## -
-- EBSCOhost
-- EBSC
-- 278351

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